Returns & Exchanges

You may return eligible items within 30 days of delivery. Returns requested after 30 days may be declined or, at our discretion, refunded as store credit.

To be accepted, items must be:

• unworn, unwashed, and undamaged;
• free of stains, odours, marks, and pet hair;
• with all original tags and hygiene stickers still attached;
• returned with original packaging where applicable.

Please try footwear on a clean, soft surface and return shoes inside a protective outer box or bag — do not tape or write on the shoe box itself, as a damaged box may reduce your refund.

1. Go to your order (use your order number and email).
2. Select the items you’d like to return and a reason.
3. Print your prepaid return label or save the QR code provided.
4. Pack the items securely and drop them at the carrier location shown.

You’ll receive email updates once your return is on its way and once it’s processed.

Once we receive and inspect your return, we’ll issue your refund to the original payment method within 3–10 business days. Your bank may take a few extra days to post it. Original shipping charges are non-refundable unless the item was faulty or we made an error.

The fastest way to swap a size or colour is to return the original item for a refund and place a new order so you don’t miss out while stock lasts. Where available, you can also request a direct size/colour exchange, subject to availability.

If something arrives faulty, damaged, or not what you ordered, contact us within 30 days with your order number and a photo. We’ll arrange a free return and a full refund (including shipping) or a replacement.

For hygiene and safety reasons, the following cannot be returned:

• items marked Final Sale;
• pierced jewellery and earrings;
• face coverings and intimates;
• items that have been worn, washed, altered, or damaged after delivery;
• gift cards.

Standard domestic returns are freeusing the prepaid label provided. International return shipping may be the customer’s responsibility unless the item was faulty or incorrect.

Need a hand? Reach our team through the contact link in the site footer with your order number and we’ll help you sort it out.